Please arrive 10 mins prior to your scheduled appointment. We highly recommend that you book your next appointment prior to leaving the salon.
We understand "life happens". If you are running late by 15 minutes or more, please call us. We will try our best to accommodate you. Please be aware in the unfortunate event you are late, we cannot guarantee that your service(s) will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service, as well as affect the other clients scheduled that day. If you are excessively late, please keep in mind that we may need to reschedule your appointment.
- We are not responsible for loss or damage to personal items.
- Please keep all valuable items with you during your service.
- Please advise our staff of any allergies or sensitivities you may have.
- Our employees work as a team. If for any reason you are uncomfortable with the service provided you have received, another team member can be made available to you.
- No pets are allowed in the salon.
We understand how challenging it is to make time for yourself and that your “me time” does not always align with your hair appointments. However, our policy strictly prohibits unsupervised children in the salon, as it poses a safety issue. Children are ONLY permitted in the salon when the child is receiving a service. We do not have the facilities to care for children. Also, young children in car seats/strollers may not be placed near the service areas or held in the lap. We also do not want to compromise the salon experience for our clients.
In the event you must bring a child into the salon, please provide sufficient supervision. If they are able to sit quietly and be unsupervised, they may wait in the provided seating area.
Our salon is not child-proof. Sharp instruments, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children.
While this policy helps ensure that all clients enjoy a relaxing and comfortable salon experience, it was created with your child’s safety in mind. We hope you understand that we cannot assure their safety in a professional environment and we greatly appreciate your compliance with our child safety policy.
Should you need to cancel or reschedule your appointment, we request a minimum of 24 hours notice. Please note, in the event that you do not provide the necessary 24 hours cancellation notice or "no show" for your appointment, you will be charged a cancellation fee of minimum $25. Your deposits are non-refundable if you miss or cancel your appointment.
This policy is in place out of respect for our hair artists and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent another client from being able to schedule into that time slot.
In the event you "no-show" two consecutive appointments, you will be unable to schedule future appointments. However, you may be considered as a walk-in.
All prices are subject to change at the discretion of management.
Tipping is left to the discretion of our clients.
We accept Via, MasterCard, American Express as well as cash and debit cards.
Methods of Payment
All products and services are FINAL SALE.